Mobisma Support Policy

nextG 1.5 Mobile UC Client & MCB Server Licenses

Dated: February 2014
For any info, please contact us here

Introduction

• This presentation covers the Mobisma after sales support policy for its new mobility client/server product line and answers some common issues about licenses.

Downloading Client & Server Licenses

• Mobile Client software: Downloading the Mobisma nextG Mobile UC client from the various mobile OS specific App store is Free of charge. End-users, or resellers on behalf of end-users can download the application directly on client mobile smartphones.
• Mobile Communications Bridge (MCB) Server: Downloading the MCB Server software is Free of charge. Resellers can register with Mobisma and then access the reseller portal at www.mobisma.com/reseller to download the latest version of the MCB server.
• Note: A Mobisma nextG Mobile UC client license and an MCB server software along with user capacity licenses for the MCB server is necessary to make the Mobisma mobility solution work.

Mobisma nextG Mobile UC client license

• Part# for nextG Mobile UC Client is: MOB4PMI-NEXTG. This license is required to register and configure nextG client application which the reseller can do using Mobisma Web Provisioning Server (WPS).
• nextG Mobile UC client license is tied to 1 mobile smartphone device per user per Mobile Communications Bridge (MCB) server. This information is tracked by Mobisma ab (i.e. which client license is used with which MCB server). Once the nextG mobile UC client license is registered, the same nextG mobile UC client license can NOT be used on another MCB server.
• The nextG Mobile UC client license is the property of the company that purchased the product, and the company has the right to assign/allocate the same license to another user/employee within the same company. Any such re-assignment of the license to another user has to be done by the Mobisma reseller using Mobisma Web Provisioning System (WPS).
• If a user wants to change their mobile phone handset or mobile phone number for any reason (e.g. Switching from iPhone to Android, Phone Contract expires and a new phone is purchased, Phone breaks down or is stolen, etc.) – they are allowed to do so – free of charge – 36 months (three years) from the date of 1st license registration. Any change of phone device or phone number can be done by the Mobisma reseller using Mobisma Web Provisioning System (WPS). 
• After 3 years (36 months) of use, the license can continue to be used – however, the user will no longer be able to change the mobile phone number or the mobile phone device.
• Any minor software updates (e.g. from version 1.0.0.1 to version 1.9.9.9), or any bug fixes released by Mobisma, will be provided free of charge. The user will notice any such updates via client update through the app store.
• If after 3 years (36 months) of use, the user wants to be able to change the phone number, or phone device, or want new advanced functionality introduced in subsequent newer product releases, then the customer has to purchase new nextG mobile UC client licenses.

MCB Server License

• Each MCB server has 2 user capacity built-in free of charge. This means that for setting up a two-user Mobisma mobility solution, only 2 nextG mobile UC client licenses are required. There is no need to purchase the MCB server. Resellers can simply download the MCB server from Mobisma reseller portal and install/configure it.
• For more than 2 users, Mobisma MCB Bridge-Base Server (Part #: MOB-MCB-BSVR) is required and comes with 25 user capacity license. This means that up to 25 nextG client users can connect to the MCB server and get serviced.
• If an installation requires more than 25 users – then Optional Additional User Capacity for MCB server (Part #: MOB-MCB-UC128) needs to be purchased. The optional additional user capacity license for MCB server increases the MCB server user capacity from 25 users to maximum 128 users

Depending on a company’s mobile UC needs, the MCB server can be deployed working in:

• Stand-alone mode:
  • Providing Chat, Presence, and Geo-location type functionality over mobile data or IP (Wi-Fi) network, while only using DTMF tone based integration with office telephony system, or
• IP-PBX Integrated mode:
  • Tightly integrating with enterprise IP telephony systems using supported IP-PBX Connectors.

Supported IP-PBX Connectors

For full telephony functionality, nextG mobile UC client and MCB server requires connection to company’s enterprise IP-PBX telephony system. This is possible via IP-PBX connectors that act as middleware between the MCB server and the IP-PBX platforms.

The following third party IP-PBX connectors are supported by Mobisma:

• Poltys IP-PBX Connector (Part#: PYMCL)
  • Supports connection with ALL Panasonic IP-PBX Platforms.
    Note: Customers using Poltys CCAccounting (Call Accounting solution) or CCView (Call Centre reporting solution) already have the necessary server and simply need a license to connect the MCB server to these systems.
• Mondago IP-PBX Connector (Part#:3Mo-MobAPI)
  • Supports connection with ALL Panasonic IP-PBX Platforms. Customers simply uses the Mondago Go Connect Server and needs a license to connect the MCB server to the system.
    Note: The MCB server software can run on the same PC running the supported IP-PBX Connector.
    Note: Please note that software assurance for 3rd party IP-PBX Connectors is covered by separate policies from the relevant product vendors. Please contact the product vendors directly for more information.

Support Channel & Process

• All detailed product related information and manuals to help resellers easily
  support their Mobisma mobile solution deployments can be reviewed
  and downloaded by a Mobisma reseller by logging into their Mobisma reseller
  account and clicking on the Knowledgebase tab.
• Mobisma resellers can contact Mobisma support team and submit support issues
  directly from Mobisma website, by logging into the Mobisma reseller account online and then submitting any support issues via an online web form. When submitting a support issue, the reseller will get a copy of the support issue and a
  support ticket number for future reference to the same support issue. It should be noted that all support issues should be written in English or Swedish language only. When submitting a support issue online, the reseller should provide as much information as possible to help Mobisma support staff quickly identify and resolve any issues including server details, and attach any log files if requested.

Client and Server License Stock Expiry

• All Mobisma client and server licenses have a stock inventory duration of 12 months. This means that once purchased from Mobisma, the licenses must be sold to end-customers and registered by the reseller on the Mobisma website within 12 months from the date of purchase from Mobisma.
• Licenses that remain in stock/inventory for more than 12 months and
  are not sold to end-customers and not registered within this time period – become expired.
• Hence, it is strongly recommended to not keep licenses in stock for long periods.

Support brief

Mobisma AB

• Mobisma is a technology leader and an innovator in mobile unified communication and collaboration (UC&C) providing best-in-class unique mobility solution for today's complex communication needs of enterprise businesses.
• Mobisma is changing the landscape of mobile UCC by providing enhanced multiplatform mobile collaboration solutions on all major smartphones, enabling communication & collaboration on any mobile device - anytime and anywhere. Further, Mobisma is committed to providing cost effective mobile UC solutions to the SMB/ SME market segments.
• Talk to us if you are interested in Mobile UC solution for your business. We love to hear from our customers.
• Mobisma AB was founded in 2004 and is headquartered in Norrtälje, Sweden.